Social Security Administration Reaffirms Multi-Channel Communication Strategy, Dispels Rumors of Social Media Exclusivity

WASHINGTON, D.C. – The Social Security Administration (SSA) has publicly clarified its communication strategy following widespread rumors about a shift to exclusive use of a single social media platform for public announcements. On April 11, 2025, the SSA issued a statement refuting reports that it would abandon traditional methods such as press releases and "Dear Colleague" letters in favor of social media-only updates.

The rumors originated from a Wired article that claimed the agency planned to stop issuing traditional press releases and official correspondence, instead relying solely on social media for all future announcements. In response, the SSA emphasized its ongoing commitment to a multi-channel approach, ensuring that information remains accessible to all Americans.

“The Social Security Administration will continue to communicate through multiple channels, including our website, press releases, and other established mediums,” an SSA spokesperson said. The agency stressed that this strategy is essential to reach the 73 million Americans who receive Social Security benefits, many of whom may not use social media or digital platforms regularly.

In addition to addressing communication concerns, the SSA recently reversed a proposed policy that would have required in-person identity verification for certain benefit applications. The reversal came after advocacy groups raised concerns about accessibility, particularly for seniors and individuals with mobility challenges.

The SSA reiterated its commitment to fraud prevention and efficient service delivery while prioritizing accessibility for all beneficiaries. The agency encourages the public to rely on its official website and established communication channels for accurate and up-to-date information.